At Wearscorner, owned and managed by Dazzleeng Wave Private Limited, we are committed to providing a fair, transparent, and reliable shopping experience. In this Grievance Policy, “we,” “our,” and “us” refer to Dazzleeng Wave Private Limited, while “you,” “your,” and “user” refer to customers using our platform. Our aim is to address complaints efficiently, professionally, and in compliance with applicable laws.  

Definition of a Grievance  

A grievance refers to any complaint, concern, or dissatisfaction regarding products or services obtained through our platform. Examples include:  

• Product Issues: Defective items or concerns regarding product quality    
   
• Delivery Problems: Incorrect, delayed, or failed shipments    
   
• Payment Issues: Transaction failures or other payment-related problems    
   
• Return or Refund Concerns: Difficulties with returns, exchanges, or refunds    
   
• Customer Support: Dissatisfaction with interactions with our support team    
   
• Policy Clarifications: Requests for explanation regarding company policies  

How to Submit a Grievance  

To register a grievance, follow these steps:  

• Access Support: Visit the “Help Centre” or “Contact Us” section on our website or app    
   
• Select Category: Choose the category that best matches your concer    
   
• Provide Details: Include your Order ID, a detailed description of the issue, and attach supporting documents or images    
   
• Submit: Our support team will review your submission and respond accordingly  

Escalation to the Grievance Officer  

If your grievance remains unresolved or you are not satisfied with the response:  

• Escalate the matter to our designated Grievance Officer    
   
• Escalations are handled in accordance with the Information Technology Act, 2000, and other applicable regulation    
   
• The Grievance Officer conducts a thorough and impartial review of the complaint    
   
• Contact: Reach the Grievance Officer atdazzleengwaveprivatelimited@gmail.com 

Grievance Resolution Procedure  

• Acknowledgement: You will receive confirmation of your grievance via email within 48 hours    
   
• Tracking ID: A unique reference number will be provided to monitor the status of your grievance    
   
• Resolution Timeline: Grievances are generally resolved within 7 working days, or as required by law    
   
• Regular Updates: Progress updates will be communicated through your registered contact details  

Closure of Grievances  

A grievance is considered resolved when:  

• A satisfactory solution has been provided by the support team or Grievance Officer    
   
• No response is received from you within a reasonable period after resolution communicatio    
   
• A final decision is issued in accordance with company policies and legal requirements  

Contact Information  

For any questions, assistance, or to submit a grievance, please contact us at: dazzleengwaveprivatelimited@gmail.com

We remain committed to addressing your concerns promptly, fairly, and transparently.